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The Importance of Good Client Communication and What They Really Want When They Call Their Lawyer guest author: Andrew J. Garcia, Esq. |
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The term "Paralegal" has been defined by the National Federation of Paralegal Association "as a person qualified through education, training, or work experience to perform substantive legal work that requires knowledge of legal concepts and is customarily, but not exclusively performed by a lawyer. This person may be retained or employed by a lawyer, law office, governmental agency, or other entity or may be authorized by administrative, statutory, or court authority to perform this work." The "Myth vs. Reality." While I might be able to point to all of these references to the definition of paralegal, you may be saying to yourself "come on, I do so much more than just substantive legal work under the supervision of an attorney." Paralegals across the country oftentimes answer the phones like a receptionist, deal with sorting the incoming and outgoing mail, do the book keeping, write the checks and pay the bills, and order supplies. Heck, some paralegals probably even clean the bathrooms! Let's face it: the truth is that in the real world, the definition of what a paralegal's responsibilities can be different from office to office. But one thing is for sure, it's safe to say that all paralegals are going to be having some sort of client interactions as part of their job. In your role as paralegal, effectively handling these interactions is critical to your success as a paralegal and is fundamental to your overall happiness and satisfaction in your professional career. Here are 10 tips to improve the clients experience:
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Andrew J. Garcia, Esq. is the managing attorney of SouthCoast Estate Planning, a division of Phillips Garcia Law (www.SouthCoastEstatePlanning.com) in Dartmouth, MA. SouthCoast Estate Planning focuses on helping families protect their life savings from nursing homes and the government. He's passionate about working with today's modern families and has developed a niche estate planning practice for blended families and couples in second marriages. In the past, Mr. Garcia co-counseled many types of litigation cases with lawyers across the country and practiced in federal and state courts in Massachusetts, Michigan, Missouri, Florida, California, Washington, Rhode Island and Connecticut. He is also an adjunct professor at Suffolk University Law School in Boston. If you'd like to refer a case to him or send him a question, he can be emailed at agarcia@phillipsgarcia.com. Institute for Paralegal Education • 1218 McCann Drive • Altoona, WI 54720 • © 2018, Institute for Paralegal Education, a division of NBI, Inc. All Rights Reserved. |